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Valley_SLA Dashboard_December 2021Total Expected Percent 257 N/A N/A - - 100% ID Station Origin Destination Round Trip 515 American International College 2 1 0 507 Basketball Hall of Fame 8 7 1 502 Baystate Health/Main Street 15 24 4 701 Chicopee City Hall 15 12 7 603 City Hall 7 10 0 315 Conz Street 37 35 14 306 Cooley Dickinson Health Care 28 16 1 506 Court Square 14 14 2 205 Depot Square 35 31 6 206 Downtown 58 62 20 104 East Hadley Road 43 42 6 211 El Corazon 69 69 9 212 Ely Court 85 88 30 302 Florence Bank Station 0 0 0 305 Florence Center 63 71 14 304 Forbes Library 31 23 6 210 Holyoke Community College 1 2 0 207 Holyoke Medical Center Station 95 98 19 311 Jackson Street 26 26 4 307 John M Greene Hall/Smith College 52 47 4 102 Kendrick Park 149 146 21 503 Kenefick Park 34 24 15 316 King Street 52 46 10 302 Lilly Library 19 20 5 513 Live Well Springfield Station 68 69 35 202 Mackenzie Field 74 71 29 313 Main Street/Bridge Street 72 86 13 312 Main Street/Court House 109 102 19 511 Mason Square Library 46 52 27 504 Mercy Medical Center Station 42 44 11 509 MGM Springfield 3 1 0 402 Mount Holyoke College Station 34 31 23 314 Northampton High School 111 126 13 309 Northampton Train Station 227 243 93 103 North Pleasant Street 143 196 21 601 Old Town Hall 6 7 2 605 Parsons Street 17 23 7 213 Peasants Park 52 57 26 209 Pleasant Station 71 83 40 308 Pulaski Park/Downtown 89 80 6 510 Pynchon Park/Museums 28 32 11 604 Rail Trail @ Millside Park 40 45 16 602 Rail Trail @ Union Street 39 40 6 512 South End/Main Street 101 107 48 208 South Holyoke 38 34 19 203 Springdale Park 70 78 42 508 STCC - Springfield Armory 6 7 1 201 The Pedlar Station/Crosier Field 52 53 18 110 UMass Central Residential Area 113 103 7 106 UMass Haigis Mall 186 180 21 108 UMass ILC 154 147 7 109 UMass Knowlton 309 314 39 107 UMass Southwest 310 280 45 113 UMass Sylvan Residential Area 125 118 9 105 University Drive 105 122 24 301 Village Hill/State Hospital 145 138 79 801 West Springfield Library 31 28 23 802 West Springfield Memorial Avenue 34 41 7 403 Woodlawn Plaza 6 8 1 303 YMCA/Childs Park 29 30 2 Kiosk App Website Total Notes 0 3 0 3 0 1 0 1 0 9 0 9 0 1 0 1 0 1 0 1 0 64 0 64 2 48 0 50 3 102 0 105 5 229 0 234 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - December 2021 Report Bikes Performance Indicator Notes Bikes in Service (75%) 30 Day Preventative Maintenance (100%) Monthly Pass Day Pass Pay Per Ride Pass Subtotal Total New Memberships 234 New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Discounted Annual Membership 2 Average Duration (minutes)24 Total Trips 4 262 Total Active Members 6 074 General Statistics Metric Number Notes Total Distance (miles)6 925 Total Duration (hours)1 733 Average Distance (miles) Health Impact Metric Number Notes Calories Burned 623 844 CO2 Reduced (Tons) 3,08 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)0% UMass Haigis Mall (K06)100% Downtown (K15) Mount Holyoke College Station (K35)0% Mercy Medical Center Station (K40)0% MGM Springfield (K45)99% 99% South Holyoke (K17)0% Pulaski Park/Downtown (K27)100% Northampton Train Station (K28)99% City Hall (K603)100% Rail Trail @ Millside Park (K604)99% App Uptime 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes User Reported Issues from App 14 Call Center Responsiveness (seconds) 19 Missed Calls (%) 0% Calls - All Other Issues 23 Calls - Bike or Kiosk Issues Total Calls 147 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 59 Calls - Billing Concerns 37 Calls - Membership or Registration Questions 22 Calls - Mobile App Inquiries 6