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Valley_SLA Dashboard_November 2021Total Expected Percent 300 570 53% 100% ID Station Origin Destination Round Trip 101 Amherst Town Hall 220 221 42 507 Basketball Hall of Fame 10 10 3 501 Baystate Health/Chestnut Street 59 60 16 502 Baystate Health/Main Street 10 11 6 505 CFWM @ Stearns Square Station 73 78 18 901 Chicopee City Hall 13 12 11 603 City Hall 24 22 9 306 Cooley Dickinson Health Care 52 39 5 506 Court Square 36 31 6 205 Depot Square 30 23 5 206 Downtown 164 163 71 104 East Hadley Road 122 136 22 401 Eink Station 13 13 6 211 El Corazon 77 74 13 212 Ely Court 129 130 39 302 Florence Bank Station 0 0 0 305 Florence Center 141 155 27 304 Forbes Library 44 48 9 210 Holyoke Community College 1 7 0 207 Holyoke Medical Center Station 158 163 61 311 Jackson Street 84 71 10 307 John M Greene Hall/Smith College 114 112 17 102 Kendrick Park 206 190 22 503 Kenefick Park 38 28 9 302 Lilly Library 51 42 3 513 Live Well Springfield Station 72 76 36 202 Mackenzie Field 80 73 13 313 Main Street/Bridge Street 94 105 11 312 Main Street/Court House 135 123 22 511 Mason Square Library 144 149 80 504 Mercy Medical Center Station 83 94 36 509 MGM Springfield 29 34 9 402 Mount Holyoke College Station 34 43 16 314 Northampton High School 151 181 12 309 Northampton Train Station 290 294 98 103 North Pleasant Street 297 338 47 601 Old Town Hall 9 6 2 605 Parsons Street 36 34 5 213 Peasants Park 48 46 15 209 Pleasant Station 140 142 74 308 Pulaski Park/Downtown 160 158 22 510 Pynchon Park/Museums 69 75 9 604 Rail Trail @ Millside Park 70 77 23 602 Rail Trail @ Union Street 90 90 23 512 South End/Main Street 97 101 18 208 South Holyoke 75 77 21 203 Springdale Park 66 70 40 310 State St/Mass Central Rail Trail 289 285 41 508 STCC - Springfield Armory 30 30 5 201 The Pedlar Station/Crosier Field 115 110 54 110 UMass Central Residential Area 263 244 22 106 UMass Haigis Mall 385 386 34 108 UMass ILC 366 375 29 109 UMass Knowlton 693 697 57 107 UMass Southwest 750 750 120 111 UMass Sylvan Residential Area 263 251 31 105 University Drive 214 224 26 301 Village Hill/State Hospital 147 151 79 801 West Springfield Library 50 53 29 802 West Springfield Memorial Avenue 42 37 5 403 Woodlawn Plaza 26 20 7 303 YMCA/Childs Park 32 41 6 Kiosk App Website Total Notes 0 3 0 3 0 3 0 3 0 9 0 9 0 1 0 1 0 86 0 86 2 129 0 131 0 1 0 1 2 238 0 240 4 470 0 474 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 143 Calls - Billing Concerns 72 Calls - Membership or Registration Questions 28 Calls - Mobile App Inquiries 26 User Reported Issues from App 0 Call Center Responsiveness (seconds) 24 Missed Calls (%) 0% Calls - All Other Issues 43 Calls - Bike or Kiosk Issues Total Calls 312 App Uptime 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes Downtown (K15)82% South Holyoke (K17)0% Rail Trail @ Millside Park (K604)99% Mercy Medical Center Station (K40)0% MGM Springfield (K45)99% City Hall (K603)100% Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)92% Health Impact Metric Number Notes Calories Burned 1 099 700 CO2 Reduced (Tons) 5,86 Pulaski Park/Downtown (K27)99% Northampton Train Station (K28)99% Mount Holyoke College Station (K35)49% UMass Haigis Mall (K06)100% 1,64 Average Duration (minutes)23 Total Trips 8 015 Total Active Members 6 019 General Statistics Metric Number Notes Total Distance (miles)13 148 Total Duration (hours)3 055 Average Distance (miles) Day Pass Election Day - 2h rental Pay Per Ride Pass Subtotal Total New Memberships 474 Total 403 New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Amherst Town Hall (K01)39 UMass Haigis Mall (K06)71 Downtown (K15)25 South Holyoke (K17)5 Pulaski Park/Downtown (K27) MGM Springfield (K45)89 City Hall (K603)49 Rail Trail @ Millside Park (K604)51 8 Northampton Train Station (K28)27 Mount Holyoke College Station (K35)34 Mercy Medical Center Station (K40)5 Station Activity Notes New Kiosk Memberships Kiosk Station Members Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - November 2021 Report Bikes Performance Indicator Notes Bikes in Service (75%) 30 Day Preventative Maintenance (100%)