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Valley_SLA Dashboard_October 2021Total Expected Percent 309 570 54% - - 72% ID Station Origin Destination Round Trip 101 Amherst Town Hall 472 506 103 507 Basketball Hall of Fame 32 32 18 501 Baystate Health/Chestnut Street 68 77 18 502 Baystate Health/Main Street 21 30 6 505 CFWM @ Stearns Square Station 86 78 21 901 Chicopee City Hall 40 41 21 603 City Hall 85 76 30 306 Cooley Dickinson Health Care 70 66 8 506 Court Square 90 93 26 205 Depot Square 68 62 24 206 Downtown 310 313 120 104 East Hadley Road 195 253 48 401 Eink Station 73 70 51 211 El Corazon 116 104 28 212 Ely Court 124 136 37 302 Florence Bank Station 0 0 0 305 Florence Center 256 269 64 304 Forbes Library 106 81 21 210 Holyoke Community College 0 2 0 207 Holyoke Medical Center Station 249 259 93 311 Jackson Street 162 137 23 307 John M Greene Hall/Smith College 238 236 56 102 Kendrick Park 390 363 60 503 Kenefick Park 88 80 41 302 Lilly Library 107 94 21 513 Live Well Springfield Station 108 108 45 202 Mackenzie Field 160 158 56 313 Main Street/Bridge Street 234 242 44 312 Main Street/Court House 189 194 30 511 Mason Square Library 239 238 153 504 Mercy Medical Center Station 92 105 27 509 MGM Springfield 51 55 25 402 Mount Holyoke College Station 61 62 41 314 Northampton High School 216 247 32 309 Northampton Train Station 616 660 236 103 North Pleasant Street 572 609 82 601 Old Town Hall 29 48 6 605 Parsons Street 78 75 24 213 Peasants Park 178 161 85 209 Pleasant Station 197 203 111 308 Pulaski Park/Downtown 262 247 48 510 Pynchon Park/Museums 100 102 29 604 Rail Trail @ Millside Park 175 176 52 602 Rail Trail @ Union Street 201 217 73 512 South End/Main Street 183 181 88 208 South Holyoke 124 125 48 203 Springdale Park 37 55 21 310 State St/Mass Central Rail Trail 418 425 111 508 STCC - Springfield Armory 34 28 11 201 The Pedlar Station/Crosier Field 103 105 39 110 UMass Central Residential Area 485 425 53 106 UMass Haigis Mall 738 723 91 108 UMass ILC 637 645 51 109 UMass Knowlton 1136 1131 123 107 UMass Southwest 1405 1402 278 111 UMass Sylvan Residential Area 529 501 52 105 University Drive 343 394 63 301 Village Hill/State Hospital 204 218 114 801 West Springfield Library 31 44 16 802 West Springfield Memorial Avenue 56 51 5 403 Woodlawn Plaza 12 11 2 303 YMCA/Childs Park 75 71 8 Kiosk App Website Total Notes 0 19 0 19 0 4 0 4 0 13 0 13 0 1 0 1 0 17 0 17 0 134 1 135 34 362 0 396 16 614 2 632 50 1164 3 1217 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - October 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%) 30 Day Preventative Maintenance (100%) Monthly Pass Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1217 New Memberships Membership Founding Member Annual Pass Access Pass Employer Membership Package Student Annual Pass 1,85 Average Duration (minutes)24 Total Trips 14 037 Total Active Members 6 307 General Statistics Metric Number Notes Total Distance (miles)25 980 Total Duration (hours)5 690 Average Distance (miles) Health Impact Metric Number Notes Calories Burned 2 048 286 CO2 Reduced (Tons) 11,57 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)96% UMass Haigis Mall (K06)100% Downtown (K15) Mount Holyoke College Station (K35)77% Mercy Medical Center Station (K40)0% MGM Springfield (K45)100% 100% South Holyoke (K17)0% Pulaski Park/Downtown (K27)62% Northampton Train Station (K28)36% Baystate Health/Chestnut Street 100% Baystate Health/Main Street 100% City Hall (K603)100% Rail Trail @ Millside Park (K604)100% Basketball Hall of Fame 100% Cooley Dickinson Health Care 100% CFWM @ Stearns Square Station 100% Chicopee City Hall 100% Eink Station 100% El Corazon 100% Ely Court 100% Court Square 100% Depot Square 100% East Hadley Road 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Center 100% Forbes Library 100% Lilly Library 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Mackenzie Field 100% Main Street/Bridge Street 100% Main Street/Court House 100% Live Well Springfield Station 100% North Pleasant Street 100% Old Town Hall 100% Parsons Street 100% Mason Square Library 100% Northampton High School 100% Pynchon Park/Museums 100% Rail Trail @ Union Street 100% Peasants Park 100% Pleasant Station 100% State St/Mass Central Rail Trail 100% STCC - Springfield Armory 100% The Pedlar Station/Crosier Field 100% South End/Main Street 100% Springdale Park 100% UMass Southwest 100% UMass Sylvan Residential Area 100% University Drive 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% West Springfield Library 100% West Springfield Memorial Avenue 100% Village Hill/State Hospital 100% App Uptime 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes Woodlawn Plaza 100% YMCA/Childs Park 100% Average Station Uptime:96% User Reported Issues from App 0 Call Center Responsiveness (seconds) 22 Missed Calls (%) 0% Calls - All Other Issues 88 Calls - Bike or Kiosk Issues Total Calls 589 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 226 Calls - Billing Concerns 143 Calls - Membership or Registration Questions 76 Calls - Mobile App Inquiries 56