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Valley_SLA Dashboard_September 2021Total Expected Percent 326 570 57% ID Station Origin Destination Round Trip 101 Amherst Town Hall 463 449 66 507 Basketball Hall of Fame 86 84 50 501 Baystate Health/Chestnut Street 75 76 24 502 Baystate Health/Main Street 45 60 15 505 CFWM @ Stearns Square Station 94 93 31 603 City Hall 132 133 32 306 Cooley Dickinson Health Care 72 74 14 506 Court Square 171 178 80 205 Depot Square 69 62 9 206 Downtown 563 556 291 104 East Hadley Road 219 300 72 401 Eink Station 108 107 73 211 El Corazon 144 146 36 212 Ely Court 196 190 64 305 Florence Center 297 304 79 304 Forbes Library 143 156 44 210 Holyoke Community College 8 7 0 207 Holyoke Medical Center Station 289 298 99 311 Jackson Street 253 233 60 307 John M Greene Hall/Smith College 314 325 98 102 Kendrick Park 412 358 64 503 Kenefick Park 99 95 49 302 Lilly Library 130 132 33 513 Live Well Springfield Station 64 66 17 202 Mackenzie Field 277 283 91 313 Main Street/Bridge Street 325 339 75 312 Main Street/Court House 309 300 68 511 Mason Square Library 260 265 166 504 Mercy Medical Center Station 116 142 51 509 MGM Springfield 47 39 17 402 Mount Holyoke College Station 65 65 39 314 Northampton High School 224 210 26 309 Northampton Train Station 787 815 301 103 North Pleasant Street 837 860 129 601 Old Town Hall 65 77 26 605 Parsons Street 186 202 69 213 Peasants Park 53 43 17 209 Pleasant Station 377 388 186 308 Pulaski Park/Downtown 401 420 97 510 Pynchon Park/Museums 164 164 96 604 Rail Trail @ Millside Park 321 317 90 602 Rail Trail @ Union Street 299 294 87 512 South End/Main Street 248 250 130 208 South Holyoke 255 267 107 203 Springdale Park 25 43 10 310 State St/Mass Central Rail Trail 606 615 184 508 STCC - Springfield Armory 73 67 35 201 The Pedlar Station/Crosier Field 185 185 43 110 UMass Central Residential Area 582 565 77 106 UMass Haigis Mall 878 874 130 108 UMass ILC 730 726 94 109 UMass Knowlton 1435 1413 182 107 UMass Southwest 1732 1766 451 111 UMass Sylvan Residential Area 629 631 58 105 University Drive 553 586 106 301 Village Hill/State Hospital 204 206 75 801 West Springfield Library 63 67 27 802 West Springfield Memorial Avenue 136 119 47 403 Woodlawn Plaza 38 34 17 303 YMCA/Childs Park 85 89 10 Kiosk App Website Total Notes 0 0 8 8 0 0 8 8 0 0 33 33 0 0 109 109 0 140 46 186 16 511 0 527 20 1010 210 1240 36 1661 414 2111 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 352 Calls - Billing Concerns 228 Calls - Membership or Registration Questions 106 Calls - Mobile App Inquiries 36 User Reported Issues from App 0 Call Center Responsiveness (seconds)20 Missed Calls (%)0% Calls - All Other Issues 89 Calls - Bike or Kiosk Issues Total Calls 811 Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes Average Station Uptime:93% App Uptime 100% City Hall (K603)100% Rail Trail @ Millside Park (K604)50% Mount Holyoke College Station (K35)100% Mercy Medical Center Station (K40)0% MGM Springfield (K45)99% 99% South Holyoke (K17)0% Pulaski Park/Downtown (K27)0% Northampton Train Station (K28)0% Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)0% UMass Haigis Mall (K06)100% Downtown (K15) Health Impact Metric Number Notes Calories Burned 3 210 853 CO2 Reduced (Tons)16,99 Average Duration (minutes)28,75 Total Trips 18 616 Total Active Members 6 317 Metric Number Notes Total Distance (miles)38 160 Total Duration (hours)8 919 Average Distance (miles)2,05 Day Pass Pay Per Ride Pass Subtotal Total New Memberships 2111 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - September 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%)