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Valley_SLA Dashboard_August 2021Total Expected Percent 387 550 70% ID Station Origin Destination Round Trip 101 Amherst Town Hall 493 508 135 507 Basketball Hall of Fame 142 140 89 501 Baystate Health/Chestnut Street 126 133 64 502 Baystate Health/Main Street 62 78 27 505 CFWM @ Stearns Square Station 164 164 71 603 City Hall 130 114 36 514 Congress Street 0 0 0 306 Cooley Dickinson Health Care 70 65 6 506 Court Square 245 237 116 205 Depot Square 102 109 23 206 Downtown 474 468 211 104 East Hadley Road 210 277 53 401 Eink Station 164 162 94 302 Florence Bank Station 0 0 0 305 Florence Center 332 342 100 304 Forbes Library 138 148 50 210 Holyoke Community College 17 14 12 207 Holyoke Medical Center Station 301 299 89 311 Jackson Street 246 256 57 307 John M Greene Hall/Smith College 217 252 52 102 Kendrick Park 363 334 61 503 Kenefick Park 107 107 61 513 Live Well Springfield Station 80 73 45 202 Mackenzie Field 280 294 114 313 Main Street/Bridge Street 323 311 89 312 Main Street/Court House 295 313 92 511 Mason Square Library 354 353 245 504 Mercy Medical Center Station 151 175 41 509 MGM Springfield 80 80 40 402 Mount Holyoke College Station 66 66 31 314 Northampton High School 207 201 54 309 Northampton Train Station 778 801 250 103 North Pleasant Street 508 571 112 601 Old Town Hall 67 80 22 209 Pleasant Station 502 492 283 308 Pulaski Park/Downtown 482 505 196 510 Pynchon Park/Museums 120 120 55 604 Rail Trail @ Millside Park 353 344 111 602 Rail Trail @ Union Street 310 316 116 512 South End/Main Street 440 454 260 208 South Holyoke 319 325 155 203 Springdale Park 56 80 36 310 State St/Mass Central Rail Trail 598 591 142 508 STCC - Springfield Armory 132 129 56 201 The Pedlar Station/Crosier Field 287 292 129 110 UMass Central Residential Area 127 132 19 106 UMass Haigis Mall 328 295 74 108 UMass ILC 269 236 42 109 UMass Knowlton 530 505 105 107 UMass Southwest 594 614 195 105 University Drive 411 433 123 301 Village Hill/State Hospital 219 210 76 403 Woodlawn Plaza 56 60 21 303 YMCA/Childs Park 144 134 28 Kiosk App Website Total Notes 0 0 5 5 0 0 3 3 0 0 53 53 0 0 28 28 0 130 46 176 12 569 0 581 17 880 203 1100 29 1579 338 1946 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - August 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1946 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)33 Total Trips 14 941 Total Active Members 5 620 Metric Number Notes Total Distance (miles)37 240 Total Duration (hours)8 168 Average Distance (miles)2 Health Impact Metric Number Notes Calories Burned 2 940 636 CO2 Reduced (Tons) 16,58 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)68% UMass Haigis Mall (K06)98% Downtown (K15) Mount Holyoke College Station (K35)98% Mercy Medical Center Station (K40)2% MGM Springfield (K45)98% 98% South Holyoke (K17)36% Pulaski Park/Downtown (K27)37% Northampton Train Station (K28)71% Baystate Health/Chestnut Street 100% Baystate Health/Main Street 100% CFWM @ Stearns Square Station 100% City Hall (K603)98% Rail Trail @ Millside Park (K604)34% Basketball Hall of Fame 100% Depot Square 100% East Hadley Road 100% Eink Station 100% Congress Street 100% Cooley Dickinson Health Care 100% Court Square 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Bank Station 100% Florence Center 100% Forbes Library 100% Live Well Springfield Station 100% Mackenzie Field 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Northampton High School 100% North Pleasant Street 100% Old Town Hall 100% Main Street/Bridge Street 100% Main Street/Court House 100% Mason Square Library 100% Rail Trail @ Union Street 100% South End/Main Street 100% Springdale Park 100% Pleasant Station 100% Pynchon Park/Museums 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% State St/Mass Central Rail Trail 100% STCC - Springfield Armory 100% The Pedlar Station/Crosier Field 100% Woodlawn Plaza 100% UMass Southwest 100% University Drive 100% Village Hill/State Hospital 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes YMCA/Childs Park 100% Average Station Uptime:94% App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds) 20 Missed Calls (%) 0% Calls - All Other Issues 93 Calls - Bike or Kiosk Issues Total Calls 876 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 433 Calls - Billing Concerns 195 Calls - Membership or Registration Questions 133 Calls - Mobile App Inquiries 22