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Valley_SLA Dashboard_June 2021
Total Expected Percent 327 540 61% ID Station Origin Destination Round Trip 101 Amherst Town Hall 526 532 167 507 Basketball Hall of Fame 88 95 54 501 Baystate Health/Chestnut Street 83 84 29 502 Baystate Health/Main Street 42 62 19 505 CFWM @ Stearns Square Station 142 144 83 603 City Hall 212 189 78 306 Cooley Dickinson Health Care 47 43 6 506 Court Square 112 116 59 205 Depot Square 76 61 13 206 Downtown 264 263 130 104 East Hadley Road 250 355 102 401 Eink Station 62 79 36 302 Florence Bank Station 83 91 24 305 Florence Center 305 300 90 304 Forbes Library 95 96 31 210 Holyoke Community College 9 10 1 207 Holyoke Medical Center Station 297 323 130 311 Jackson Street 266 251 83 307 John M Greene Hall/Smith College 144 148 30 102 Kendrick Park 370 343 84 503 Kenefick Park 245 249 178 513 Live Well Springfield Station 91 81 40 202 Mackenzie Field 177 164 67 313 Main Street/Bridge Street 227 249 75 312 Main Street/Court House 219 224 71 511 Mason Square Library 371 362 329 504 Mercy Medical Center Station 84 84 14 509 MGM Springfield 79 78 44 402 Mount Holyoke College Station 48 49 24 314 Northampton High School 225 192 54 309 Northampton Train Station 671 691 240 103 North Pleasant Street 574 594 139 601 Old Town Hall 32 37 10 209 Pleasant Station 224 206 88 308 Pulaski Park/Downtown 377 397 107 604 Rail Trail @ Millside Park 331 342 100 602 Rail Trail @ Union Street 323 340 122 512 South End/Main Street 182 185 99 208 South Holyoke 214 220 119 203 Springdale Park 37 37 15 310 State St/Mass Central Rail Trail 493 488 120 508 STCC - Springfield Armory 27 32 6 201 The Pedlar Station/Crosier Field 161 155 63 110 UMass Central Residential Area 57 47 5 106 UMass Haigis Mall 280 270 94 108 UMass ILC 146 122 16 109 UMass Knowlton 363 332 54 107 UMass Southwest 297 299 56 105 University Drive 283 285 64 301 Village Hill/State Hospital 188 170 74 403 Woodlawn Plaza 42 44 27 303 YMCA/Childs Park 81 87 15 Kiosk App Website Total Notes 0 0 11 11 0 0 8 8 0 0 47 47 0 0 9 9 0 84 47 131 34 469 0 503 63 517 163 743 97 1070 285 1452 Station Activity Notes New Kiosk Memberships Kiosk Station Members Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - June 2021 Report Bikes Performance Indicator Notes Bikes in Service (75%)Bike count went up from 250 to 440 this month Amherst Town Hall (K01)3 UMass Haigis Mall (K06)0 Downtown (K15)11 South Holyoke (K17)1 Pulaski Park/Downtown (K27) MGM Springfield (K45)12 City Hall (K603)7 Rail Trail @ Millside Park (K604)11 7 Northampton Train Station (K28)7 Mount Holyoke College Station (K35)5 Mercy Medical Center Station (K40)5 Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1452 General Statistics Total 69 New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)32 Total Trips 11 252 Total Active Members 4 861 Metric Number Notes Total Distance (miles)31 270 Total Duration (hours)6 001 Average Distance (miles)3 Health Impact Metric Number Notes Calories Burned 2 160 338 CO2 Reduced (Tons) 13,93 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)67% UMass Haigis Mall (K06)68% Downtown (K15) Mount Holyoke College Station (K35)98% Mercy Medical Center Station (K40)93% MGM Springfield (K45)93% 93% South Holyoke (K17)7% Pulaski Park/Downtown (K27)81% Northampton Train Station (K28)83% Baystate Health/Chestnut Street 100% Baystate Health/Main Street 100% CFWM @ Stearns Square Station 100% City Hall (K603)100% Rail Trail @ Millside Park (K604)99% Basketball Hall of Fame 100% Depot Square 100% East Hadley Road 100% Eink Station 100% Congress Street 100% Cooley Dickinson Health Care 100% Court Square 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Bank Station 100% Florence Center 100% Forbes Library 100% Live Well Springfield Station 100% Look Park Virtual Station 100% Mackenzie Field 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Northampton High School 100% North Pleasant Street 100% Old Town Hall 100% Main Street/Bridge Street 100% Main Street/Court House 100% Mason Square Library 100% Rail Trail @ Union Street 100% South End/Main Street 100% Springdale Park 100% Pittsfield Third Thursday Demo 100% Pleasant Station 100% Pynchon Park/Museums 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% State St/Mass Central Rail Trail 100% STCC - Springfield Armory 100% The Pedlar Station/Crosier Field 100% Virtual Arcadia 100% Virtual Three County Fairgrounds 100% Woodlawn Plaza 100% UMass Southwest 100% University Drive 100% Village Hill/State Hospital 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes YMCA/Childs Park 100% Average Station Uptime:96% App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds) 21 Missed Calls (%) 0% Calls - All Other Issues 86 Calls - Bike or Kiosk Issues Total Calls 656 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 308 Calls - Billing Concerns 143 Calls - Membership or Registration Questions 96 Calls - Mobile App Inquiries 23