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Valley_SLA Dashboard_April 2021Total Max (100%)Percent 179 400 45% ID Station Origin Destination Round Trip 101 Amherst Town Hall 220 214 77 603 City Hall 111 92 46 306 Cooley Dickinson Health Care 36 29 4 205 Depot Square 59 45 16 206 Downtown 114 108 28 104 East Hadley Road 64 76 35 401 Eink Station 39 40 18 302 Florence Bank Station 84 94 39 305 Florence Center 163 163 43 304 Forbes Library 67 64 17 210 Holyoke Community College 2 8 1 207 Holyoke Medical Center Station 174 183 71 311 Jackson Street 177 200 38 307 John M Greene Hall/Smith College 106 98 39 102 Kendrick Park 229 229 56 202 Mackenzie Field 171 169 76 313 Main Street/Bridge Street 137 155 33 312 Main Street/Court House 151 129 30 402 Mount Holyoke College Station 145 149 129 314 Northampton High School 98 89 28 309 Northampton Train Station 447 502 183 103 North Pleasant Street 249 277 72 601 Old Town Hall 42 37 12 209 Pleasant Station 96 96 44 308 Pulaski Park/Downtown 212 203 32 604 Rail Trail @ Millside Park 199 217 80 602 Rail Trail @ Union Street 221 206 71 208 South Holyoke 206 218 134 203 Springdale Park 41 43 28 310 State St/Mass Central Rail Trail 223 216 43 201 The Pedlar Station/Crosier Field 139 141 66 110 UMass Central Residential Area 158 157 38 106 UMass Haigis Mall 183 175 59 108 UMass ILC 167 134 26 109 UMass Knowlton 474 446 130 107 UMass Southwest 548 579 255 105 University Drive 249 259 70 301 Village Hill/State Hospital 174 164 87 403 Woodlawn Plaza 20 18 7 303 YMCA/Childs Park 42 37 18 Kiosk App Website Total Notes 0 0 12 12 0 0 12 12 0 0 7 7 0 0 21 21 0 58 18 76 0 373 0 373 0 526 107 633 0 957 177 1134 Station Activity Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - April 2021 Report Bikes Performance Indicator Notes Bikes in Service (75%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1134 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)30 Total Trips 6 520 Total Active Members 3 729 Metric Number Notes Total Distance (miles)17 475 Total Duration (hours)3 243 Average Distance (miles)3 Health Impact Metric Number Notes Calories Burned 1 167 498 CO2 Reduced (Tons) 7,78 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)100% - Kiosks powered off due to Covid UMass Haigis Mall (K06)100% Downtown (K15) Mount Holyoke College Station (K35)100% 100% South Holyoke (K17)100% Pulaski Park/Downtown (K27)100% Northampton Train Station (K28)100% City Hall (K603)100% Rail Trail @ Millside Park (K604)100% Depot Square 100% East Hadley Road 100% Eink Station 100% Cooley Dickinson Health Care 100% Court Square 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Bank Station 100% Florence Center 100% Forbes Library 100% Mackenzie Field 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Northampton High School 100% North Pleasant Street 100% Old Town Hall 100% Main Street/Bridge Street 100% Main Street/Court House 100% Mason Square Library 100% Rail Trail @ Union Street 100% Springdale Park 100% Pleasant Station 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% State St/Mass Central Rail Trail 100% The Pedlar Station/Crosier Field 100% Virtual Three County Fairgrounds 100% Woodlawn Plaza 100% UMass Southwest 100% University Drive 100% Village Hill/State Hospital 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes YMCA/Childs Park 100% Average Station Uptime:100% App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds)14 Missed Calls (%)0% Calls - All Other Issues 63 Calls - Bike or Kiosk Issues Total Calls 325 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 103 Calls - Billing Concerns 78 Calls - Membership or Registration Questions 62 Calls - Mobile App Inquiries 19