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Valley_SLA Dashboard_January 2021 PDFTotal Expected Percent 178 200 89% 57 200 29% ID Station Origin Destination Round Trip 101 Amherst Town Hall 0 0 0 507 Basketball Hall of Fame 0 0 0 501 Baystate Health/Chestnut Street 0 0 0 502 Baystate Health/Main Street 0 0 0 505 CFWM @ Stearns Square Station 0 0 0 603 City Hall 6 5 1 514 Congress Street 0 0 0 306 Cooley Dickinson Health Care 30 28 7 506 Court Square 0 0 0 205 Depot Square 18 17 4 206 Downtown 18 19 9 104 East Hadley Road 20 16 4 401 Eink Station 0 0 0 302 Florence Bank Station 0 0 0 305 Florence Center 53 54 17 304 Forbes Library 10 11 0 210 Holyoke Community College 5 7 3 207 Holyoke Medical Center Station 1 5 0 311 Jackson Street 1 10 0 307 John M Greene Hall/Smith College 24 21 4 102 Kendrick Park 23 21 3 503 Kenefick Park 0 0 0 513 Live Well Springfield Station 0 0 0 -Look Park Virtual Station 0 0 0 202 Mackenzie Field 12 8 0 313 Main Street/Bridge Street 53 69 14 312 Main Street/Court House 13 11 1 511 Mason Square Library 0 0 0 504 Mercy Medical Center Station 0 0 0 509 MGM Springfield 0 0 0 402 Mount Holyoke College Station 2 1 0 314 Northampton High School 32 25 5 309 Northampton Train Station 132 138 67 103 North Pleasant Street 24 43 2 601 Old Town Hall 3 5 0 -Pittsfield Third Thursday Demo 0 0 0 209 Pleasant Station 42 46 35 308 Pulaski Park/Downtown 74 61 14 510 Pynchon Park/Museums 0 0 0 604 Rail Trail @ Millside Park 31 34 13 602 Rail Trail @ Union Street 9 11 2 512 South End/Main Street 0 0 0 208 South Holyoke 12 12 4 203 Springdale Park 28 23 16 310 State St/Mass Central Rail Trail 0 1 0 508 STCC - Springfield Armory 0 0 0 201 The Pedlar Station/Crosier Field 15 15 5 110 UMass Central Residential Area 9 5 3 106 UMass Haigis Mall 24 19 5 108 UMass ILC 22 13 0 109 UMass Knowlton 42 27 7 107 UMass Southwest 28 28 10 105 University Drive 23 44 6 301 Village Hill/State Hospital 132 122 63 -Virtual Arcadia 0 0 0 -Virtual Three County Fairgrounds 0 0 0 403 Woodlawn Plaza 3 4 3 303 YMCA/Childs Park 29 26 4 Kiosk App Website Total Notes 0 0 1 1 0 0 0 0 0 0 4 4 0 0 0 0 0 3 10 13 0 32 0 32 0 25 13 38 0 60 28 88 Station Activity Notes New Kiosk Memberships Kiosk Station Members Notes © 2021 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - January 2021 Report Bikes Performance Indicator Notes Bikes in Service (85%) - ValleyBike Share : 520 bikes purchased, minus the 5 stolen bikes brings the total bikes in service to 515, SLA 85% = 438 - *For the winter, expected bikes has been lowered to 200.30 Day Preventative Maintenance (100%) Amherst Town Hall (K01)0 UMass Haigis Mall (K06)0 Downtown (K15)0 South Holyoke (K17)0 Pulaski Park/Downtown (K27) MGM Springfield (K45)0 City Hall (K603)0 Rail Trail @ Millside Park (K604)0 0 Northampton Train Station (K28)0 Mount Holyoke College Station (K35)0 Mercy Medical Center Station (K40)0 Day Pass Pay Per Ride Pass Subtotal Total New Memberships 88 General Statistics Total 0 New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)25 Total Trips 1,019 Total Active Members 2,478 Metric Number Notes Total Distance (miles)2,063 Total Duration (hours)420 Average Distance (miles)2 Health Impact Metric Number Notes Calories Burned 151,099 CO2 Reduced (Tons)0.92 Uptime Kiosk Station Percent Notes Amherst Town Hall (K01)0% UMass Haigis Mall (K06)0% Downtown (K15) Mount Holyoke College Station (K35)0% Mercy Medical Center Station (K40)0% MGM Springfield (K45)0% 0% South Holyoke (K17)0% Pulaski Park/Downtown (K27)0% Northampton Train Station (K28)0% Baystate Health/Chestnut Street 100% Baystate Health/Main Street 100% CFWM @ Stearns Square Station 100% City Hall (K603)0% Rail Trail @ Millside Park (K604)0% Basketball Hall of Fame 100% Depot Square 100% East Hadley Road 100% Eink Station 100% Congress Street 100% Cooley Dickinson Health Care 100% Court Square 100% Holyoke Community College 100% Holyoke Medical Center Station 100% Jackson Street 100% Florence Bank Station 100% Florence Center 100% Forbes Library 100% Live Well Springfield Station 100% Look Park Virtual Station 100% Mackenzie Field 100% John M Greene Hall/Smith College 100% Kendrick Park 100% Kenefick Park 100% Northampton High School 100% North Pleasant Street 100% Old Town Hall 100% Main Street/Bridge Street 100% Main Street/Court House 100% Mason Square Library 100% Rail Trail @ Union Street 100% South End/Main Street 100% Springdale Park 100% Pittsfield Third Thursday Demo 100% Pleasant Station 100% Pynchon Park/Museums 100% UMass Central Residential Area 100% UMass ILC 100% UMass Knowlton 100% State St/Mass Central Rail Trail 100% STCC - Springfield Armory 100% The Pedlar Station/Crosier Field 100% Virtual Arcadia 100% Virtual Three County Fairgrounds 100% Woodlawn Plaza 100% UMass Southwest 100% University Drive 100% Village Hill/State Hospital 100% Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes YMCA/Childs Park 100% Average Station Uptime:81% App Uptime 100% User Reported Issues from App 0 Call Center Responsiveness (seconds)10 Missed Calls (%)0% Calls - All Other Issues 9 Calls - Bike or Kiosk Issues Total Calls 45 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 17 Calls - Billing Concerns 12 Calls - Membership or Registration Questions 6 Calls - Mobile App Inquiries 1