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Valley_SLA Dashboard_December 2020 PDFTotal Expected Percent 339 515 66% --5% ID Station Origin Destination Round Trip 101 Amherst Town Hall 5 2 2 603 City Hall 7 8 0 306 Cooley Dickinson Health Care 50 39 26 205 Depot Square 22 21 11 206 Downtown 17 18 4 104 East Hadley Road 11 13 2 401 Eink Station 2 2 1 302 Florence Bank Station 2 0 0 305 Florence Center 94 85 32 304 Forbes Library 19 24 3 210 Holyoke Community College 3 3 0 207 Holyoke Medical Center Station 12 20 8 311 Jackson Street 62 69 20 307 John M Greene Hall/Smith College 36 39 7 102 Kendrick Park 33 43 8 202 Mackenzie Field 28 21 5 313 Main Street/Bridge Street 30 42 3 312 Main Street/Court House 61 58 9 402 Mount Holyoke College Station 3 3 3 314 Northampton High School 40 35 4 309 Northampton Train Station 96 117 39 103 North Pleasant Street 41 47 18 601 Old Town Hall 10 11 5 209 Pleasant Station 51 57 34 308 Pulaski Park/Downtown 64 51 9 604 Rail Trail @ Millside Park 57 65 31 602 Rail Trail @ Union Street 22 15 5 208 South Holyoke 20 17 5 203 Springdale Park 7 10 5 310 State St/Mass Central Rail Trail 2 4 0 201 The Pedlar Station/Crosier Field 52 43 24 110 UMass Central Residential Area 1 1 0 106 UMass Haigis Mall 18 5 0 108 UMass ILC 15 14 3 109 UMass Knowlton 41 39 8 107 UMass Southwest 17 14 6 105 University Drive 25 29 8 301 Village Hill/State Hospital 127 122 60 403 Woodlawn Plaza 0 1 0 303 YMCA/Childs Park 12 6 1 Kiosk App Website Total Notes 0 0 0 0 0 0 0 0 0 0 10 10 0 0 3 3 0 10 12 22 0 31 0 31 0 32 15 47 0 73 40 113 Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - December 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%) - ValleyBike Share : 520 bikes purchased, minus the 5 stolen bikes brings the total bikes in service to 515, SLA 85% = 438 30 Day Preventative Maintenance (100%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 113 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes)25 Total Trips 1,223 Total Active Members 2,461 Metric Number Notes Total Distance (miles)2,724 Total Duration (hours)502 Average Distance (miles)2 Health Impact Metric Number Notes Calories Burned 180,895 CO2 Reduced (Tons)1.21 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes App Uptime 100% User Reported Issues from App 1 Call Center Responsiveness (seconds)12 Missed Calls (%)0% Calls - All Other Issues 7 Calls - Bike or Kiosk Issues Total Calls 102 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 45 Calls - Billing Concerns 15 Calls - Membership or Registration Questions 27 Calls - Mobile App Inquiries 8