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Valley_SLA Dashboard_September 2020Total Expected Percent 220 200 110% ID Station Origin Destination Round Trip 101 Amherst Town Hall 440 471 196 603 City Hall 95 91 42 306 Cooley Dickinson Health Care 56 50 9 205 Depot Square 121 114 27 206 Downtown 105 94 29 104 East Hadley Road 193 245 68 401 Eink Station 50 39 16 302 Florence Bank Station 230 226 81 305 Florence Center 211 184 25 304 Forbes Library 146 181 42 210 Holyoke Community College 2 8 0 207 Holyoke Medical Center Station 139 151 60 311 Jackson Street 226 232 56 307 John M Greene Hall/Smith College 102 84 20 102 Kendrick Park 260 248 58 202 Mackenzie Field 183 200 79 313 Main Street/Bridge Street 247 232 75 312 Main Street/Court House 80 66 16 402 Mount Holyoke College Station 57 57 44 314 Northampton High School 171 180 39 309 Northampton Train Station 523 564 191 103 North Pleasant Street 431 474 173 601 Old Town Hall 48 42 11 209 Pleasant Station 144 142 50 308 Pulaski Park/Downtown 345 365 104 604 Rail Trail @ Millside Park 279 290 85 602 Rail Trail @ Union Street 228 219 99 208 South Holyoke 150 157 96 203 Springdale Park 56 58 22 310 State St/Mass Central Rail Trail 325 315 65 201 The Pedlar Station/Crosier Field 174 160 63 110 UMass Central Residential Area 48 45 7 106 UMass Haigis Mall 220 199 71 108 UMass ILC 178 159 43 109 UMass Knowlton 266 244 57 107 UMass Southwest 246 231 70 105 University Drive 259 238 57 301 Village Hill/State Hospital 115 110 56 403 Woodlawn Plaza 28 28 8 303 YMCA/Childs Park 43 38 13 Kiosk App Website Total Notes N/A 0 7 7 N/A 0 4 4 N/A 0 11 11 N/A 0 1 1 N/A 53 31 84 N/A 422 0 422 N/A 359 149 508 N/A 834 203 1037 Station Activity Notes © 2020 BEWEGEN TECHNOLOGIES INC. CONFIDENTIAL AND PROPRIETARY ValleyBike Share MA - September 2020 Report Bikes Performance Indicator Notes Bikes in Service (85%) Day Pass Pay Per Ride Pass Subtotal Total New Memberships 1037 General Statistics New Memberships Membership Founding Member Annual Pass Access Pass Student Annual Pass Monthly Pass Average Duration (minutes) 33 Total Trips 7 387 Total Active Members 2 541 Metric Number Notes Total Distance (miles) 22 001 Total Duration (hours) 4 014 Average Distance (miles) 2,98 Health Impact Metric Number Notes Calories Burned 1 445 201 CO2 Reduced (Tons) 9,80 Uptime Website / Back Office / Payments Uptime 100% Call Center Metric Number Notes App Uptime 100% User Reported Issues from App 42 Call Center Responsiveness (seconds) 13 Missed Calls (%) 0% Calls - All Other Issues 56 Calls - Bike or Kiosk Issues Total Calls 433 All statistics are monthly. The disclosure, distribution or copying of information contained in this report is forbidden. 191 Calls - Billing Concerns 107 Calls - Membership or Registration Questions 66 Calls - Mobile App Inquiries 13