21.324 Pamela Powers ResumePamela L. PowersStreetAddress; 105 North Main Street
City,State,Zip: Florence,MA 01062
e-mail: pamelalpowers@comcastnet
Tel.No.: Home: (413)586-2695
Professional Objective: To obtain a position as an organizational leader where I can maximize my multilayer skills tomeettheorganization's goals and objectives.
Professional Profile:
Proven project management skills with 17 years experience in delivering exemplary results in both public and private sectors, Directed officeandfieldstaffofover1,100 employees to complete distinct complex operations. Developed and implemented operating budgets of over$1million, Consistently achieve operational excellence,
Respected builder and leader of customer-focused teams who instills a shared,enthusiastic commitment to the organization's mission andobjectives;experience in organizing and leading cross-functional teams that includes staff members,senior managers,communityrepresentatives,and consultants;lead by example and ensure the proper execution of all safety,security,quality and operations policies.Motivated achiever who combines operational excellence,integrity,and disciplined attention to detail In order to achieve immediate and long-term goals.
Areas of Expertise:
Project Management Total Quality MethodsHumanResourceManagementRegulatoryCompliance GeneralOffice
Offices Tool & Use of
g ry P General Once EquipmentTeambuildingandTrainingHandlingMultiplePrioritiesProblemSolving
Professional Experience:
CITY OF NORTHAMPTON, NORTHAMPTON,MA(2011-PRESENT)
ADMINISTRATIVE ASSISTANT TO THE CITY COUNCIL
Staff support and recordkeeping of all Council activities;custodian of all records,documents and papers belonging to City Council;provide transparent process of all Council activities;advise on matters of parliamentary procedure. General manager of City CouncilOffice,including inventory control,overseeing meeting set-up and preparation,executing all legal documents approved by Council,creating,maintaining and archiving all activities and related materials of the Council
Implemented interactive Council agenda on city website
Developed electronic index of council documents
ASSISTANT CITY CLERK
Perform the statutory duties of the office so that the administrative responsibilities of the city are carried out in a prompt,efficient,andlawfulmanner. Maintain financial accounting of all business transactions;prepare monthly and yearly financial summaries.Implemented process improvements to job functions to reduce processing time on key tasks.
U.S.DEPARTMENT OF COMMERCE,U.S.CENSUS,PITTSFIELD MA(2009-2010)ASSISTANT MANAGER FOR FIELD OPERATIONS
Managed multi-level workforce of over 1,000 including training,evaluating,promoting and disciplining;directed events necessary tocompletemultipledistinctcomplexoperationsontimeandonbudget;analyzed production and quality data to identify problems andwhennecessary,implemented corrective action.
Oversaw processing of payroll for field staff.
Coordinated week-long simultaneous training of over 850 field staff at 48 remote locations.
Led the operations that resulted in hand delivery of over 25,000 decennial census forms to individual housing units,theenumerationofover700groupquarters,and the door-to-door census of over 72,000 households.
HAMPSHIRE REGIONAL YMCA,NORTHAMPTON,MA(2007-2008)ASSOCIATE EXECUTIVE DIRECTOR
Provided fiscal administration, fund development, staff supervision, member involvement, volunteer utilization, program management,marketing, public relations and overall facility and operations management for the purpose of executing and expanding diverse youth,family,and community programs.
Led program revision that resulted in 50%increase in revenue over previous year.
Secured$17,000 in grant funds to provide scholarships for low to moderate income families in youth programs allowingforanadditional$70,000 in program revenue.Qualified families for access to funds.
CITY OF NORTHAMPTON, LEEDS,MA(2005-2007)
EDUCATION SUPPORT PROFESSIONAL(ESP),LEEDS ELEMENTARY SCHOOL
Part-Time ESP providing supervision and instructional assistance in the classroom. Direct one-on-one support for special needslearners. Utilized exceptional organization, administrative and communication skills to ensure efficient and effective operation of theschool.
GIGGLES TO GO, Florence, MA (Summer, 2005-2006)
OWNER,DIRECTOR
A day-long summer camp maximizing local resources to provide an entertaining and enriching summer for children. Essential to thisbusinesswereprogramdevelopmentconsistentwithrecreationalcampcodes, marketing,public relations, fiscal administration, andoperationalactivities. 100%customer satisfaction;profit realized two years running.
CZELUSNIAK FUNERAL HOME,Northampton,MA(1998-2006)
OFFICE MANAGER,PART-TIME
Provided all business record keeping, customer correspondence, insurance and government claims filings (including third partybilling),accounts payable,accounts receivable and collections.
Launched appropriate computer software for small businesses resulting in greater office efficiency and accuracy.
REXAM GRAPHICS, South Hadley, MA(1984—1998)
CUSTOMER SERVICE AND DISTRIBUTION MANAGER(1993—1998)
Previous Positions: Quality Control(QC)Manager.QC Shift Supervisor,QC Senior Technician,QC Technician(1984 —1993)Advanced to increasingly responsible positions,culminating in management role with oversight for 35 employees in Customer Service,Distribution,and Transportation functions.
Formulated,presented&executed annual departmental budget;monitored budget expenditures,and reported regularly on statusofbudgetexpenditures.
Led centralization efforts of Customer Service activities resulting in annual savings of$500,000.
Analyzed operation techniques,processes,and procedures using statistical methods;introduced improved methods whichresultedinstreamlinedorderprocessingresultinginserviceimprovementsfrom70%to 95%for on time shipment.Introduced training and professional development program that enhanced employee performance and helped build a motivatedworkforce. Trained over 100 manufacturing and non-manufacturing employees in Quality Methodology and SPC application.Developed key business metrics using computer programs;collected,analyzed,evaluated and reported performance levels onkeybusinessindicatorsincludingservicelevels,product conformance and customer satisfaction. Recommended improvementplans;led cross-functional teams to enhance performance.
TOTAL QUALITY ASSOCIATES, Wilbraham, MA (1995—1998)
CONSULTANT
Participated in analyzing management techniques, processes and methods to improve overall effectiveness. Trained,coached andmotivatedemployeesinqualitymethodsforimprovementsincustomersatisfactionandimplementrootcausestrategiesforreduction indefectratio.
Education
M.B.A.,Western New England College,Springfield,MA 1998
B.S.in Business Management,Westfield State College,Westfield,MA 1994
A.S.in Business Administration,Bay Path Junior College,Longmeadow,MA 1983
Continuing Education courses in Business Management,Transportation and Logistics(including import/export methods),ComputerApplicationsandCustomerService,Holyoke Community College,Holyoke,MA
Leadership and Public Speaking Skill Enhancement,Toastmaster's International,Northampton Chapter,2009
Volunteer Contributions
Northampton Youth Football League,Registrar
Girt Scouts of Western MA,Troop Leader,Glri Scout Troup#346, Leeds,MA
St.Patrick's Association of Northampton,Secretary
Leeds Elementary School Parent-Teacher Organization,President
Junior Achievement, Volunteer
Leeds Enrichment After School Program(LEAP),Leeds,MA,Instructor